Case study: Learn how a "millennial-focused" bank uses AI to drive customer engagement Payjo
Accessibility Assistant

AI assisted banking for the differently-abled

Is my website and mobile app accessible to people with disabilities? Are they compatible with assistive technology?

While these are legal requirements in some countries, progressive FIs have differentiated themselves by using digital AI technology to improve accessibility beyond basic requirements and to ensure that ‘all’ customers are provided an equal experience.

Payjo’ AI Accessibility Assistant provides personalized, natural and intelligent assistance to differently-abled customers and prospects, 24×7.

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“ Over 1 billion people in the world have some form of disability, that’s 1 in 7. ”

Key functionalities

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Omni-Channel & Zero Drop Rate

Enhances accessibility of experiences on websites, apps, email, social, IVR and more

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Differently abled by design

Seamless assistance for all disabilities including visual, auditory, motor and cognitive

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AT supported

Compatible with assistive technology like screen readers, special keyboards, 3-D pressure sensors etc

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Multilingual AI

Supports over 119 global languages. It understands and converses in voice and text

In the USA alone, people with disabilities account for $220 billion in disposable income.

Benefits

of providing access to differently-abled

  • 01
  • Business potential: These customers have been traditionally inadequately served. With our AI assistant, you can potentially develop long-term, loyal relationships with the differently-abled.
  • 02
  • Brand & reputation: Showing that you are a business that cares for and values its differently-abled customers is a great value addition.
  • 03
  • Regulatory compliance: Our AI assistant facilitates compliance of your business processes with accessibility and discrimination laws.
  • 04
  • Equal customer experience: Provide, prospects and customers with disabilities, a seamless experience of your products and services.

“Adherence to web content guidelines can help in compliance but will not result in an equal experience for all customers.”

Download Solution Brief