San Mateo, March 20, 2017: Payjo is proud to partner with YES BANK, India’s fourth largest private sector Bank, in its Artifical Intelligence adoption journey.
The YES Pay Bot will be the first AI-driven Bot for a wallet and will complement the already trusted and popular YES Pay wallet service with over half-a-million users.
YES BANK will launch its wallet services through a chat-based financial assistant in partnership with Payjo on Facebook Messenger. This will soon be available on other popular social media channels like Skype, Slack, and WhatsApp. With the widespread use of instant messaging, YES Pay will be an effortless way to recharge your mobile and DTH, send-request money and pay utility bills.
The AI-powered YES Pay Bot will be capable of carrying out financial transactions over a friendly chat and also answer banking queries and requests in a conversant manner. Payjo’ technology will enable the bot to give quick, personalized responses and real-time insights on transactions. Further, it will work harmoniously across multiple channels like web, mobile, and IVR.
“Instant and personalized customer assistance is becoming the new norm in CX. The experience offered through Payjo will make banking services for customers more accessible and fun, leading to more financial literacy in India,” said Payjo Founder and Chief Executive Officer, Srinivas Njay, “YES BANK offers valuable services for individual customers as well as small businesses, which are bound to benefit immensely from our cutting-edge solution. To stay ahead of times, we have partnered with several leading research institutions such as Stanford University to build expertise in active research areas like Machine Learning (ML) and Natural Language Understanding (NLU). ”
Chatbots are predicted to handle more than half of the customer conversations for financial institutions in the next three to five years. YES BANK is at the forefront of capitalizing on this trend by serving millions of customers round the clock in an economical and insightful way.
YES BANK, India’s fourth largest private sector Bank with a pan India presence across all 29 states and 7 Union Territories of India, headquartered in the Lower Parel Innovation District (LPID) of Mumbai, is the outcome of the professional & entrepreneurial commitment of its Founder Rana Kapoor and its Top Management team, to establish a high quality, customer centric, service driven, private Indian Bank catering to the future businesses of India.
YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers.
YES BANK has a knowledge-driven approach to banking and offers a superior customer experience for its retail, corporate and emerging corporate banking clients. YES BANK is steadily evolving as the Professionals’ Bank of India with the long-term mission of “BUILDING INDIA’s FINEST QUALITY LARGE BANK”.
We are an AI-powered banking platform that builds smart conversational banking products.
Our voice/text-enabled AI agents enable each conversation between a bank and its customers to be highly personalized, natural and intelligent.
The founding team brings over 25 years of expertise in the financial services domain and have demonstrated stability and success in running operations from global IT destinations. We have served over 350 marquee customers across 20 countries and have generated $50 million in revenue and $2 billion in transactions.
Payjo, our latest innovation, is a leading Artificial Intelligence Banking Platform which is powering several financial institutions worldwide. Our AI-powered agent can be deployed across channels and provides 24×7 reliable and real-time automated assistance just like a bank representative.